Passenger Rights
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
ᑎᖕᒥᓱᒧᑦ ᐃᑭᓂᖅ ᐊᔪᕐᓂᕈᕕᑦ, ᐅᕙᓗᓂᑦ ᑎᖕᒥᓱᕆᓂᐊᑕᐃᑦ ᐊᐅᓚᓂᒃ ᐊᔪᕐᐸᑦ ᕿᖑᕙᕆᐊᐸᓪᓗᓂᑦ ᒪᕈᒃ ᐃᖃᕋᖕᓂᒃ, ᕿᔪᖁᑎᑦᓗᓂᑦ ᐊᓯᐅᓂᕐᐸᑦ ᐅᕙᓗᓐᓂᑦ ᓱᕈᕐᓂᐸᑦ, ᐃᒪᓇᐃᑐᓇᕐᐳᑎᑦ ᖃᓄᖅ ᐃᑲᔪᑕᐅᓇᔭᒪᖓᖅᐱᑦ ᐊᒻᒪ ᐅᑎᕐᕕᐅᔪᖕᓇᒪᖓᒃᐱᑦ ᑕᑯᓇᖓᑦ ᖃᖓᑕᔪᓕᕆᔨᑦ ᐊᐅᓚᖅᐸᒃᑐᓄᑦ ᐊᑕᒃᓇᖏᑐᑯᕈᑎᖓᒍᑦ ᒪᓕᒐᖏᑦᑎᒍᑦ. ᑐᑭᓯᒋᐊᖃᓂᕈᒪᒍᕕᑦ ᐱᔪᓇᐅᑎᖃᓂᕐᓄᑦ ᖃᖓᑕᕙᒃᑐᑦ ᒪᓕᒐᖁᑎᒋᑦᑎᒍᑦ ᐅᑯᐊ ᖃᐅᔨᒋᐊᕕᒋᓗᒋᑦ ᑎᖕᒥᓱᓕᕆᔨᑯᑎᑉᓯᖕᓄᑦ ᐅᕙᓗᓂᑦ ᑕᑯᒋᐊᓗᒋᑦ ᑲᓇᑕᐅᑉ ᐃᖏᕋᔪᓕᕆᔨᖏᑦᑕ ᖃᕆᑕᐅᔭᖏᑦᑎᒍᑦ.
New Air Passenger Protection Regulations
Recent changes to the Air Passenger Protection Regulations (APPR) have been made, affecting passenger rights with respect to air travel. Please select one of the below topics to review more information on the following:
Flight Disruptions (Flight Delays and Cancellations)
Delayed, Lost, and Damaged Baggage
*Calm Air is classified as a small carrier.
Need Additional Help, Information and/or Solutions?
Passengers may contact Calm Air directly by calling Reservations at 1-800-839-2256, or by emailing reservations@calmair.com. For more information pertaining to the above content, please refer to the Scheduled Domestic Tariff.
Passengers who have attempted to resolve a complaint with Calm Air directly and are unsatisfied with the outcome may file a complaint directly with the Canadian Transportation Agency.